Terms & Conditions

These Terms & Conditions govern your access to and use of Volet websites, applications, accounts and related financial services. By using our services, you agree to these terms and any additional terms that apply to a specific product or service.

You must meet the eligibility requirements applicable to the Volet service you wish to use. We may request information or documents to verify your identity, age, address or other details before providing certain services.

You are responsible for providing accurate and current information and for keeping your account credentials secure. You must notify us promptly if you believe your account or login credentials have been compromised.

Payments and transfers are subject to availability, applicable limits, verification requirements and security checks. A transaction may be delayed, declined or reviewed where necessary for security, compliance or operational reasons.

Fees, charges and exchange rates applicable to a service will be displayed or otherwise communicated where relevant. Rates may change depending on market conditions, currencies, payment methods and the services being used.

You must take reasonable steps to protect your account, passwords, verification codes and registered devices. Never share security credentials with another person or allow unauthorised access to your account.

You must not use Volet services for unlawful, fraudulent, abusive or prohibited activity. We may restrict, suspend or review an account where required to protect customers, comply with applicable obligations or investigate suspected misuse.

We aim to provide reliable access to Volet services, but availability may occasionally be affected by maintenance, technical issues, third-party services or circumstances outside our reasonable control.

We may update these Terms & Conditions when our services, legal requirements or operational practices change. Where appropriate, we will provide notice of material changes before they take effect.

If you have questions about these Terms & Conditions, contact our support team at support@voletbnk.com.